Ohio Medicaid Administrative Study Council

About the Council:

Management Principles

1. Mission/Culture:
    
   1. Establish a mission that is clear and consistent.
   2. Create a simple straight forward performance and accountability driven culture with clear guidelines for employees.
   3. Develop policies that are clear and well known to the employee.
   4. Create training program for the mission and culture.
   5. Create an environment that is respectful of employees.
   6. Take steps to assure hiring into new department reflects the diverse cultural background present in Ohio.
   
   
2. Responsibility/Accountability:
    
   1. Align spending and policy authority with budget responsibility.
   2. Each organizational department/unit has only one or a very few broadly defined functions to do.
   3. Eliminate overlap and duplication between departments/organizational units.
   4. Centralize finance and IT operations to serve all other departments.
   5. Program decision making should be based on transparent, valid, data driven, objective, and analytical models.
   
   
3. Structure:
    
   1. Minimize the levels in the organization structure.
   2. Create appropriate spans of control for each director, manager, etc.
   3. Create a customer friendly environment that is seamless to the customer
   
   
4. Management Development:
    
   1. Conduct thorough management training programs on a continuing basis.
   2. Implement a management evaluation system using objective/quantitative criteria that rewards good performance and creates risk for poor performance.
   3. Management positions should only be created when there is a real need for a manager to supervise an operation.
   4. Explore means other than creating management positions to retain good employees that are knowledgeable of Ohio Medicaid processes and procedures.